Loan Application Website Redesign
- Streamlined User Flow :
Reduced the number of fields from 38 to 30, eliminating unnecessary questions to improve efficiency. Transformed the application process from a complex 7-page form into a 3-section vertical scroll, significantly reducing friction and improving the overall user experience.
- Improved UX :
Applied progressive disclosure techniques to simplify the user journey, presenting only essential information at each stage, which reduced cognitive load and increased form completion rates.
- UI Revamp :
Redesigned the document upload page with a fresh, modern interface, visually appealing and intuitive experience. This UI enhancement ensured that users could easily upload documents.
Loan Management App
- Unified Case Management :
Merged the previously separate case history and notes sections into a chat-style interface, allowing team members to track updates and collaborate more efficiently. This improved workflow streamlined communication and ensured seamless case handling.
- Dashboard and Analytics Design :
Came of with a dashboard view that provided teams with real-time insights through data visualisation, including performance analytics and key metrics. This empowered the credit and operations teams to make informed decisions with ease.
- Enhanced Collaboration :
Integrated features like tagging team members and mentioning colleagues, facilitating smoother collaboration and enabling teams to stay informed about case progress in real time.